Delivery

Shipping Information

Shipping Locations

We currently deliver within the United Kingdom only. We do not ship internationally.

Shipping Methods

All orders are sent via DHL, regardless of package size.

Delivery Timeframes

• Same-day dispatch: Orders placed before 3PM are dispatched the same day.

• Next working day dispatch: Orders placed after 3PM, on weekends, or on public holidays are processed the next working day.

Shipping Costs

• Free shipping on orders £100 and over

• £7.80 flat fee for orders under £100

Order Processing

Orders are normally processed within 24 hours (working days only).

Packaging

Every order is securely packaged to ensure it arrives in top condition. We use durable, protective materials to keep your gear safe in transit.

Tracking & Notifications

You’ll receive email updates at each stage:

• Order confirmation

• Dispatch with tracking details

• Delivery confirmation

Tracking numbers are included in your dispatch email and can also be accessed through your Carp Porter account.

Delays & Issues

If your order hasn’t arrived within the expected timeframe, or if there’s an issue with delivery, please get in touch. We’ll liaise with the courier and keep you updated until the problem is resolved.

Contact

For delivery queries, email us at info@carp-porter.com
We also monitor messages via Instagram and Facebook if that’s easier.